As a Super Admin (or License admin) in MeetingPulse, you can reset user passwords and access their accounts. This is particularly useful if a license-holder has left the organization and you've lost access to the account or if a user can't remember their credentials.
This guide will walk you through the process of resetting a user's password, updating their account information, and ensuring they can access their account without any issues.
Access the User Panel:
Log in to your MeetingPulse Super Admin account.
Navigate to the Users Panel available from the collapsible menu on the left.
Select the User:
Find the user whose password you need to reset.
Click on the three dots on the right next to the user.
Click on Manage user info. This is where you can update their password.
Update the Password:
Enter the new password in the designated field and click on Save password.
You can now log in using the updated password to further manage the user's account.
Once logged in, you can change the user's name and email address if needed. This is useful if the user’s contact information has changed or if you need to transfer the account to another individual.
Notify the User:
Inform the user of their new password and any changes made to their account information.
Ensure they are aware of the new login credentials and any other relevant details.
Access User Accounts
When you are on the Users page, you can also Access User Account. Super admins can access the admin view of any user account, allowing them to provide assistance and support during meetings